Customer Support Voice Agent
AI-powered voice assistant for automated customer support using ASR, NLU, and TTS, deployed as a scalable call-handling pipeline.
This voice agent combines Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), and Text-to-Speech (TTS) to handle customer inquiries autonomously. Built with a microservices architecture, it supports context-aware conversations, escalation to human agents, and integration with CRM systems. The pipeline is optimized for low-latency real-time interaction.